FAQs

WHAT IS IVA BALLOONS ABOUT?

Iva Balloons is your one-stop balloon shop with different types of balloons: Customised Balloons, Bubble balloons, Foil Balloons, Number Balloons, Letter Balloons, LED Balloons, Get Well soon Balloons, Surprise Balloons, All sorts of Personalised balloons like Welcome home and Congratulatory messages.

We have helium gas for your balloons and helium filled balloons for your Photoshoots and house parties.

You can place your order here or via other means like Whatsapp and Instagram DM.

We are Abuja based but we have ship empty customised balloons to your city

HOW CAN I PLACE AN ORDER ON YOUR SITE?

We have a wide range of different balloons at different prices to suit your budget to achieve what you want, to create beautiful memories and make someone smile. You can place your order by clicking on ‘Balloon Types’. Simply pick individual items or pick from our combo package and send to cart.
Don’t forget to state the date and exact time you want it for and any other information like colors or number of balloons in the “Order Notes” at Check Out.

If you need to send extra files or pictures, Kindly send a mail to ask@ivaballoons.com or WHATSAPP 08035425223

WHEN WILL YOU DELIVER MY ORDER

We will prepare your order nicely and have it put in your car or the Bolt/Uber car you order or book from your end and have it delivered to you.  We will also expect your exact date/time and a working phone number to reach you when it’s ready to make the delivery a seamless process.

CAN I PLACE A SAME DAY ORDER?

All orders should be placed 24 hours (1 day) ahead. We have delivered orders in 40 mins before, so If you have an urgent order we can take it if we are not swamped with orders but you can reach our customer representative to confirm be certain we can deliver at the time you want it before you place your order.

CAN I ORDER FROM ABROAD?

Yes, you can order from any where in the world and have us help you deliver to your loved one. You can make payments online or via Bank transfer. Don’t hesitate to contact us on WhatsApp +2348035425223 if you need further assistance

HOW CAN I TRACK MY ORDERS & PAYMENT?

After logging into your account, the status of your checkout history can be found under Order History, though our customer representative will reach you after we receive your order to confirm any other specifics you may have missed. You can also send a mail to ask@ivaballoons.com to send or attach extra files or send a message  on WHATSAPP  +2348035425223

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

Our Customer representative will reach you IF NEEDED after we receive your order to confirm any other specifics you may have missed. You can also send a mail to ask@ivaballoons.com to send or attach extra files or send a message or WHATSAPP ONLY +2348035425223

WE take delivery and Pick up times seriously so be sure to let us know the time you will be available to pick up.

WHEN SHOULD I MAKE PAYMENTS?

We ask that you make payments 24 hours ahead (1 day) to allow us process your order and give you the best.
Once your order has been acknowledged, expect us to deliver to the address, date and time you stated at checkout.
If you do not receive a confirmation email 24 hours after you place your order, Kindly contact us immediately and we will help confirm the status of your order.

Kindly check the float time of the type of balloon you order here as this will guide you in your pick up time.

WHAT ARE THE PAYMENT METHODS AVAILABLE?

At the moment, we only accept Credit/Debit cards via Pay Stack. All payments are fast, easy & secure.

If you prefer to do a bank transfer, our bank details are available at checkout. Kindly make payments with your Order ID in the ‘narration’ and Contact us afterwards the bank transfer with your Order ID to confirm payment

If you still have further questions, don’t hesitate to contact us via email ask@tadahworld.com or WHATSAPP +2348035425223

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